Baby at home
Baby on the move

General Conditions


  1. About these terms and conditions
  2. Placing your order
  3. Prices When you are a consumer
  4. Paying for your products
  5. Delivery
  6. Renunciation
  7. Guarantee
  8. Contacting BABY BUY IT
  9. Export control
  10. Data protection
  11. Circumstances beyond our reasonable control
  12. Disagreements governing law and jurisdiction
  13. General
  14. Language of the agreement

1. About these terms and conditions


Industrial Zone ‘Blauwe Steen’
Neerveld 13B
2550 Kontich

E-mail: contact@babybuyit.be
Phone number: +32 3 457 30 20
VAT: BE0822.548.474

1.1 We value the trust you place in BABY BUY IT and we take your rights very seriously. These general terms and conditions of sale will clarify your legal rights during your visit and purchases on the BABY BUY IT website. In these terms and conditions “we” and “us” represents BABY BUY IT, and “you” represents the customer. By accessing www.BABYBUYIT.com, you agree to a lawful commitment and to complying with the provisions and conditions below. These terms and conditions together with your order confirmation, constitute the contract between us and you for the supply of products. No other terms and conditions shall apply. From this contract cannot be deviated, unless we agree to deviate from it in writing or by email.

2. Placing your order

2.1 You can place an order by filling in the order form on the website www.BABYBUYIT.com, confirm your order and submit the form.

2.2 When you place your order, you will receive a unique web order number that you will need to use in any form of communication to BABY BUY IT concerning this specific order.

2.3 By placing an order, you commit to us to purchase the products you have selected on our terms and conditions. We may not accept your offer at our discretion.

2.4 If we accept your order, we will notify you of our acceptance by issuing an order confirmation. We will send you your order confirmation by email. The order confirmation will be effective on sending. If we cannot accept your order, we will attempt to contact you by email or telephone as soon as possible.

2.5 Whilst we will make every effort to supply you with the products listed on the order confirmation, there may be occasions where we are unable to supply these products because (a) the products are no longer being manufactured or available or (b) we are unable to source Ral elevant components or (c) if there was a pricing error on the website of BABY BUY IT. In such circumstances we will contact you to inform you and suggest alternative products. If you do not accept our suggestion, we will cancel your order in relation to the products we cannot supply and repay you the money that you may have paid to us in relation to those products. Repayment will be our liability to you if we are unable to deliver the products you have ordered.

2.6 BABY BUY IT shall not be held liable for any damages incurred as a result of the unavailability of an item.

2.7 BABY BUY IT delivers only in Europe. If you provide us with a delivery address outside of Europe, we have the right to decline or cancel your order.

2.8 If you wish to place an order for delivery outside of Europe, we ask you to contact us via e-mail contact@babybuyit.be. We will try to find a suitable solution for you and keep in contact through email.

2.9 To place an order, you need to be 18 years or older. If you are not 18 years old, we kindly ask you to let your parents or a legal guardian place the order. We can decline the order, if we suspect it was placed by a minor.

3. Prices

3.1 The prices quoted for the products and services offered for sale will be quoted in euro, include VAT and exclude handling charges.

3.2 VAT is to be paid by you at the applicable rate as indicated on your invoice.

3.3 We have the right to add additional shipment costs to the purchase price at all times. In that case, we will always report the additional costs before confirming the order.

3.4 For deliveries outside of Belgium, we have the right to add delivery costs depending on the size and weight of your order. You will receive an order confirmation of the additional delivery costs, as soon as possible after we have received your order.


4. Paying for your products

4.1 Payment can be made in any of the manners specified during the ordering process. We accept payments with bank transfer, credit card (Visa or Mastercard) and in cash at pick-up. We kindly request to pay with bank transfer if you request a delivery outside of Benelux after you have received an order confirmation.

4.1.1 If you are paying by credit card, then you must supply your credit card details when you place your order. Your credit card will be charged when your order is confirmed. We will not commence the delivery of your products until your credit card issuer has authorized the use of your card for the payment of the products you have ordered. If we do not receive such authorization, we shall let you know. Your credit card has to correspond to the country where we should deliver the goods.

4.1.2 If you are paying by bank transfer, a request for payment or a pro forma invoice will be sent to you and your products will be sent after your payment is cleared. If we do not receive the payment within 15 days after the date of your order, then we will cancel your order.

4.2 You must pay your order in the currency indicated on your pro forma invoice.

4.3 We will send your invoice by email from the moment the products are delivered. The email address provided on the order confirmation will be used.

4.4 BABY BUY IT stays the owner of the goods until you have paid for them completely.

4.5 We have the right to cancel the payment with credit card if       
      a) the complete or correct amount was not paid properly,
      b) the conditions of 4.1.1 are not fulfilled,
      c) the address of delivery is outside of the Benelux.


5. Delivery

5.1 We will deliver the products which are indicated on your order confirmation. These terms and conditions apply to that delivery.

5.2 We will deliver your products to the delivery address indicated on your order confirmation, except when you pay your products by credit card. In that case, we will deliver your products to the invoice address of your credit card which is indicated on your order confirmation.

5.3 We will use our reasonable endeavours to deliver your products within 14 days of the date of issue of your order confirmation. Delivery times of the products, which are given at the time of placing an order are only estimates and do not always equate to the real delivery times. Exceeding the delivery times means not that you confer entitlement to a compensation, neither a reduction nor any other form of compensation.

5.4 Delivery prices and delivery times depend on the delivery address and the size of your order.

5.5 Orders are processed on working days Monday to Friday from 8.30h to 16.30h. Orders placed after 16.30h will not be processed until the next working day. If you have placed your order during the weekend, you order will not be processed until the next Monday. On Saturday, Sunday and on Belgian Bank Holidays we do not process or dispatch orders.

5.6 BABY BUY IT delivers all the ordered products of the same order at the same time. We don’t split up our deliveries for delivery on different days.

5.7 You may cancel your order at any time prior to delivery of the ordered products, by contacting us in writing and quoting your unique web order number.

5.8 Delivery is effected at the time that you (or someone on your behalf) take receipt of the product.

5.9 Entitlement and risk of loss concerning the ordered and delivered products, will pass over to you on delivery of the products at the address stated in your order confirmation.

5.10 Upon delivery of the products to our carrier we will send you a confirmation of shipment by mail, on condition that you have indicated a valid email address on the order form. You may track your order through the tracking number provided by our carrier, on the condition that you have provided us with a valid email address with your order.


6. Renunciation

This condition applies exclusively to the sale through the internet to consumers.

6.1 According to the Belgian law of trade and the protection of the consumer, the consumer has the right to report to the company he bought from within 14 days counting from the day of delivery, that he doesn’t want the purchased product(s) anymore. He is not obliged to pay a fine nor give a motive.

6.2 BABY BUY IT doesn’t take products back which aren’t in their original packaging. We also don’t take used, assembled or damaged products back. You need to return the product in its original state with all necessary documents enclosed. 

6.3 When you want to make use of this law, you have to contact BABY BUY IT in writing within 14 days after the day you received your package.

6.4 In the same duration, you have to send the original packaging with all the accessories, the directions for use and the invoice/receipt of delivery back to CHIS NV, Neerveld9, 2550 Kontich, Belgium. This will be the responsibility solely of the consumer and paid by the consumer.

6.5 In 30 days after accepting the returned products, we will pay you back, with the exception of the delivery costs.

6.6 BABY BUY IT reserves the right to reject returned items or refuse refund if the items have been damaged by the customer or if the returned item was not communicated in time to us.


7. Guarantee

If you are a consumer, the guarantee only has a complementary working. This guarantee excludes not the rights of the law of the protection of sales of consumer goods.

7.1 The guarantee is valid for 24 months from the day of delivery for manufacturing faults. The guarantee doesn’t count for incompetent use, defective support, wrong assembly and the like.

7.2 Ticket and/or receipt of delivery are considered to be the only guarantee certificates.

7.3 For the return of the products, you have to give a correct description and/or a legitimate reason by letter. This together with the ticket and/or the receipt of delivery and visuals of the damage.

7.4 Before you send your goods back, you have to contact BABY BUY IT in writing. BABY BUY IT will not accept these goods if they were not contacted in writing in time concerning the returning of the goods.

7.5 The guarantee only applies to the first owner and isn’t transferable. (Many) second-hand articles can be dangerous for the care of children. It is possible that second-hand articles don’t provide the appropriate safety anymore.

7.6 You can’t demand the exchange or return of your products.

7.7 You can only require replacement of furniture when you identify the damage by the delivery and only if you report the damage in 24 hours after the delivery. After this term BABY BUY IT can only send you replacement parts on condition that you can show visuals.

7.8 You have to report all the other visible defects at the moment of unpacking. Our service after sales will try to handle these defects immediately. The nature of the defect will determine how it will be handled further. Our good are always checked before delivery.

7.9 The supplier has the right not to pay or not to replace new or unused goods which have damage of transport, if you didn’t signed the goods as “damaged” and if you didn’t contacted BABY BUY IT in 24 hours in writing after the day of delivery. In this context refers “damage of transport” to damage on the outside of the box and not to the shortcoming or damage to the content of the individual goods.


8. Contacting BABY BUY IT

You can contact us:

8.1 By mail: contact@babybuyit.be

8.2 By telephone: 0032 3 457 30 20

8.3 By fax: 0032 3 457 99 19

8.4 By post: CHIS NV, Neerveld 9, 2550 Kontich, Belgium

When contacting us you must quote your unique web order number.

Our customer service is available on working days from 08.30h to 16.30h.


9. Export control

Upon entering into a contract, you agree to comply with all export laws. You agree

(a) not to export any product for any country in contravention of any export law, and

(b) not to export any product to any country for which an export licence or other governmental approval is required, without first obtaining all necessary licences or other approvals. You warrant that you are not located in, under the control of, or a national or resident of any country to which export of the products is prohibited by any export law.


10. Data protection

10.1 By placing your order, you agree and understand that we may store, process and use data collected from your order form for the purposes of processing your order.

10.2 We work with other companies that help us provide products to you. We may provide your information to these companies for the shipment of products to you or to ensure that you benefit from special purchase discounts of terms.

10.3 In addition, when you have requested finance in order to pay for the products ordered, some of the information you provide to us will be passed to companies providing finance for your purchase.

10.4 When BABY BUY IT provides your information to a third party, this company may only use the information for efforts.

10.5 Your personal data will be used strictly confidential. BABY BUY IT will not sell your personal data to third parties.


11. Circumstances beyond our reasonable control

11.1 We will make every effort to perform our obligations under the contract. However, we can’t be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.


12. Disagreements governing law and jurisdiction

12.1 We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, then you have to do it in Belgium.

12.2 The Belgian law applies to the contract.


13. General

13.1 Neither our failure or your failure to enforce any term of the contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.

13.2 The invalidity or unenforceability of any provision of the contract shall not adversely affect the validity of enforceability of the remaining provisions.

14. Language of the agreement

14.1 BABY BUY IT website is available in Dutch, French and English. You can make your choice by clicking on a language or by choosing a country. The language you choose is also the language used for the transactions and any further communication between you and BABY BUY IT.